At the Charcoal Group we have always prided ourselves in being leaders in all facets of our industry. Our goal is to deliver extraordinary experiences to our Guests, our Team Members and our Community at large. We understand that being licensed to serve alcoholic beverages is a privilege and comes with significant responsibilities. The great majority of our Guests visit our restaurants to responsibly enjoy great food, quality beverages and social time with friends and family. On occasion, the onus is placed on us to ensure that consumption is moderated responsibly.
In these isolated events the following policy guides our decision making.
As a license holder, our policies for responsible and safe service focus on (but are not limited to) the following pillars that we adhere to without exception:
The following are examples of policies we have in place to ensure total adherence to our Responsible Service Commitment
These are the signs we cannot ignore.
Online reservations are set up for your convenience – but humans are still better.
If you don’t see your reservation time available please give the restaurant a call. We will have a second look and do our absolute best to fit you in.